Products begin with customer needs and end with customer satisfaction. What are customer needs? A customer's need to solve a problem or satisfy a desire in a certain scenario. What is customer satisfaction? The pleasant feeling state formed after the customer's perceived effect of a product is category email list compared with the expected value. Simply put, a product is a solution to a customer's problem, and a good product is the current optimal solution to a customer's pain point. As soon as you enter the product, it is category email list as deep as the sea, and problems often accompany from then on.
As product people, we encounter all kinds of problems every day: some are simple, some are complex; some are important, some are unimportant; some are old problems, some are new; some are internal problems, some are external problems; some are Some of them are other people's category email list problems; some are implementation problems, some are strategic problems, and so on. But no matter any problem, it should be solved in time so as not to affect the development progress and results. Problem solving category email list is so important to product people, it can be said that the level and level of problem solving reflects our ability and willingness to work.
Affects our work effect and performance, and ultimately determines our future career development and height. The double diamond model The double diamond model is a design category email list thinking model proposed by the British Design Association, which is a method of solving problems through creativity. It very intuitively depicts our problem-solving process in the shape of two diamonds: The category email list diamond on the left: represents the choice of direction, must do the right thing. First, use divergent thinking to find as many customer problems as possible; then use convergent thinking to define what is the most important problem, what is the most urgent problem.